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What Is A Reasonable Number Of Attempts?

The law presumes that a reasonable number of attempts have been made if:

  • the same defect has been subject to repair at least three times, with at least the first repair occurring within the express warranty period, and the defect still exists; or
  • the vehicle is out of service for a total of 30 or more calendar days during the express warranty period.

These presumptions apply only if an attempt to repair is shown by a written examination or repair order issued by the manufacturer or an authorized dealer. And­­unless you can show good cause why it would be unreasonable—all three attempts must be made by the same dealer.