What Arbitration Programs Are Available To Me?
Manufacturer Sponsored Arbitration
Many manufacturers sponsor arbitration programs to hear and make decisions about consumer warranty problems. An owner with a defective vehicle must contact the manufacturer`s representative listed in the owner`s manual to try to solve the problem.
- An owner may agree to resolve a problem through arbitration.
- The arbitrator`s decision is binding on the manufacturer, but not the owner.
- Owners may still pursue their Lemon Law rights through a lawsuit if not satisfied with an arbitration decision.
If the manufacturer sponsors an arbitration program, it must be used before a Lemon Law lawsuit can be filed in Pennsylvania.
Some states sponsor an arbitration program that can be used if a particular manufacturer has no program of its own, or if the buyer is not satisfied with the result of manufacturersponsored arbitration.
Pennsylvania does not have its own arbitration program.