California Certified Arbitration Programs

In California, some manufactureres voluntarily seek certification of their arbitration programs from the Department of Consumer Affairs Arbitration Review Program.

These state­certified arbitration programs hear and render decisions about consumers warranty problems with their vehicles. The Arbitration Review Program monitors these programs for compliance with state and federal laws and investigates consumer complaints about their operations. The Arbitration Review program does not review programs decisions

Certified Arbitration Program

Council of Better Business Bureaus, Inc.
“Auto Line.
4200 Wilson Boulevard, Suite 800.
Arlington, Virginia 22203.

Manufacturers Represented: Alfa Romeo, General Motors (includes Buick, Cadillac, Chevrolet, GMC, GEO, Pontiac, Oldsmobile), Honda (includes Acura), Hyundai, Isuzu, Kia, Maserati, Nissan (includes, Infinity), Peugeot, Porsche, Sterling, Land Rover (includes Range Rover), Rolls Royce (includes Bentley), Saab, Saturn, Volkswagen (includes Audi).

Chrysler Customer Arbitration Board(Northern California).
P. O. Box 280400.
San Francisco, CA 94128.
(Southern California).
P. O. box 885.
La Mirada, CA 90637.

Manufacturers Represented: Chrysler (includes Dodge, Eagle, Jeep, Plymouth)

Dispute Settlement board.
(formerly ford Consumer Appeals board.
P. O. Box 5120.
Southfield, Michigan 48086­5120.

Manufacturers Represented: Ford (includes Lincoln, Mercury, Merkur)

Please Note: Manufactureres that do not have arbitration programs include: AM General (Hummer), BMW, Daihatsu, Ferrari, Jaguar, Lexus, Lotus, Mazda, Mercedes Benz, Mitsubishi, Subaru, Suzuki, Toyota, Volvo, Yugo. Please check your owner`s manual to find out if your vehicle`s manufacturer offers an arbitration program.

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