Your complaint is reviewed to determine if it can be mediated. If it appears that it can be, a copy of your written complaint is then forwarded to the business for its response. At the same time, we notify you by letter to let you know we have started the mediation process. One of our volunteer mediators (not a State employee) is then assigned to your case. We use additional letters or phone calls to determine the facts. Our mediator tries to bring you and the business closer to agreement. Of course, in order to reach a satisfactory settlement, we need the voluntary participation of the business.
This article is intended to be helpful and informative. But even common legal matters can become complex and stressful. A qualified consumer protection lawyer can address your particular legal needs, explain the law, and represent you in court. Take the first step now and contact a local consumer protection attorney to discuss your specific legal situation.