Consumer Protection Law

How Do I Start The Mediation Process?

To start the mediation process, fill out a Consumer Complaint Petition, available from the Consumer Protection Division. (For address, see Consumer Mediation.) Fill out the form completely and legibly. Attach to your complaint copies of all relevant documents such as sales receipts, disclosure statements, warranties, cancelled checks, correspondence, etc. Also, indicate attempts you have made to settle the problem yourself. Oftentimes problems are the result of simple mistakes or innocent misunderstandings. We urge you to first discuss your problem with the business yourself. If this attempt at resolution fails, then it’s time to try mediation.