If your dealership does not seem to be able to correct the problems with your vehicle, send a letter, preferably by certified mail, to the manufacturer. The owner`s manual or warranty booklet should have a contact name and the address of the manufacturer`s regional office. Describe the vehicle`s condition and offer the manufacturer an opportunity to fix the problem. Better yet, tell the manufacturer when the vehicle will be back at the dealership for repair. Sample Notification Letter (Click to View, Right Click to Save).
It is important to keep a complete record of all your dealings with the manufacturer and dealer, including copies of all repair orders, letters and records of phone calls. If you decide to file a Lemon Law complaint, you will need to send copies of all the materials to TxDOT.