TxDOT will contact the manufacturer and dealer about your complaint. The manufacturer may send one of its experts to the dealership to help identify and fix the problem. If your vehicle is satisfactorily repaired, your case is resolved.

If the vehicle is not repaired, TxDOT may send a technical expert to meet with you and representatives for the dealer and the manufacturer. At the meeting, TxDOT`s expert will help settle the dispute, if possible. In many cases, the complaint is resolved at this stage, within 30 to 60 days after the complaint was filed.

If the complaint is not settled, a hearing will be necessary.