What About Arbitration?

Many auto manufacturers have established dispute resolution programs for customers with warranty problems. Some require you to use these programs before you go to court. Some do not. Read your warranty to see if the manufacturer has established a “dispute resolution” program and if you must use it before going to court. Ford and Chrysler operate their own programs. As of October 1, 1992, the following manufacturers participate in an arbitration program run by the Better Business Bureau: Acura, Audi, General Motors (all divisions), Honda, Infiniti, Isuzu, Nissan, Saab/Scania, Saturn, Sterling, and Volkswagen. If your warranty requires you to use the dispute resolution program, follow the instructions in the warranty to start the procedure. If your warranty does not require dispute resolution, decide if you want to try it.

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