Lemon Law

I'm Still Not Satisified. What's Next?

You may sue the manufacturer or participate in an approved arbitration program. The Better Business Bureau offers AUTO LINE, a free and easy way to resolve car problems. In fact, if your car is a Chevrolet, Pontiac, Oldsmobile, Buick, Cadillac, Chevy/GEO/ or GM Truck, you can use AUTO LINE for most engine or transmission problems. In some cases, current ownership is not required to get reimbursement of past repairs. Other cars eligible for AUTO LINE are Honda, Acura, Volkswagen, Audi, Nissan, Infinity, Saab, Saturn, Sterling, Toyota, Alfa Romeo, Izuzu, Hyundai, Kia, Lexus, Hummer, Land Rover, Range Rover and Porsche. To file a complaint through the Bureau`s AUTO LINE program call (800) 955­5100.

You may also participate in the New York State Attorney General`s arbitration program upon payment of a $200 filing fee. This program is open to all car models but accepts lemon law replacement or buy back requests only.