Before you can file a claim under the Lemon Law in the Division of Consumer Affairs, you must give the manufacturer one final chance to repair the defect. A letter to the manufacturer (not the dealer) must be sent by certified mail, return receipt requested, stating that you may have a claim and that you are giving the manufacturer one last chance to repair the defect. The manufacturer should be allowed ten days following the date on the certified mail return receipt to repair the vehicle. Contact the Division of Consumer Affairs` Lemon Law Unit for the address of the manufacturer`s regional office, to which you should send your letter.

In sending your letter, remember:

• A letter can be sent to the manufacturer after your second unsuccessful attempt to repair the same problem or if the defects still exist after 20 cumulative days out of service.
• Your letter must be sent by certified mail­return receipt requested.
• It must be sent before 18,000 miles or two years, whichever occurs first.
• Address the letter to the manufacturer.
• Be sure to include your name, address and telephone number.

If, after contacting the manufacturer, your problem(s) still exist, you should send the Lemon Law Unit photocopies of the final repair letter, the certified mail return receipt, and repair orders and a brief description of the manufacturer`s response. At this time you should also request an application for Lemon Law Dispute Resolution.