Under What Conditions Do I Qualify For A Manufacturer Refund Or Replacement For My Lemon?

A buyer cannot get a refund or replacement of the vehicle unless the manufacturer has been unable to correct the problem within a reasonable time.

The manufacturer is presumed to have failed to correct a problem if it still exists after:

  • Three repair attempts; or
  • The vehicle has been out of service (due to the problem) for a total of 20 days.
    • Whenever the vehicle is returned for service or repair, the manufacturer or dealer must provide an itemized statement of repair which includes:
      • Diagnosis made;
      • All work performed;
      • General description of the problem;
      • Amount charge for parts and labor, if paid for by you;
      • Date and odometer reading when the vehicle was submitted for repair; and
      • Date and odometer reading when the vehicle was made available to you.

You then has the option to:

  • Get a comparable vehicle from the manufacturer of equal value; or
  • Return the vehicle for a refund of the full purchase price, including all costs paid by the buyer (such as taxes, tags, and delivery fees).
    • A reasonable deduction or offset is subtracted from the price to account for your reasonable use of the vehicle.

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