What Are The Refund And Replacement Eligibility Requirements?

Just because a repair shop has made a number of unsuccessful attempts to fix your car you are not automatically eligible for a refund or replacement vehicle. You must first:

Write to the manufacturer, zone representative or authorized dealer notifying them of the problem. Specifically state that your car is a lemon and that you want a buy­back under the lemon law. This does two things:

1. It gives the company an opportunity to fix the defect (the manufacturer gets one more chance to fix the defect after notification); and,
2. It lets the company know you plan to use Minnesota`s lemon law if the defect is not properly repaired.

Try to resolve the problem through the manufacturer`s automobile dispute arbitration program.

The manufacturer may require you to first go through the arbitration program before filing a lawsuit under the lemon law. Check with the manufacturer or the Minnesota Attorney General`s Consumer Division if you have questions about a manufacturer`s arbitration program.