What Is Complaint Mediation?
Complaint mediation is a way to settle disputes where the two parties to the dispute work through a third person to solve their problem. It is a simple and informal process. The third person, or …
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How Does Consumer Mediation Service Work?
Your complaint is reviewed to determine if it can be mediated. If it appears that it can be, a copy of your written complaint is then forwarded to the business for its response. At the same time, …
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How Do I Start The Mediation Process?
To start the mediation process, fill out a Consumer Complaint Petition, available from the Consumer Protection Division. Fill out the form completely and legibly. Attach to your complaint copies of …
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How Long Does It Take?
An average complaint takes five to six weeks to work its way through the system. Some will take longer. Please be patient! The mediator assigned to your case is a volunteer not a state employee. …
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New Information, Settlement, Etc.
If you receive any additional information after sending in your complaint that we should know about, please send it to us in writing. Likewise, should you settle the complaint on your own, please …
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